Top Feature of Tableside Ordering Systemspos

 Making things easier for the customer while effectively managing the workload of your staff are your top priorities as a restaurant owner. Doing so develops a bond of trust between you, the diner, and an employee that includes a silent understanding that the expectations of quality, service, and support will all be met. Recent developments in our world have made the establishment of this bond more important than ever, as safety concerns move into the forefront of our thought processes.

 

As dining rooms begin to open everywhere, some customers and staff may look at this with caution. Attracting them back into your restaurant requires some out of the box thinking. With social distancing on everyone’s mind, a great way to leverage emerging hospitality EPOS software technology to help address dine-in safety concerns is to implement a tableside ordering system. This reduces the contact between server and customer, and kitchen and server while providing a number of operational benefits.

 

While these benefits are too numerous to list in a short space, there are a few game-changing features that will drive your tableside ordering initiative to success. Keeping this shortlist of features in mind when examining all of your POS system options will help you to focus in on the best suited POS solutions for your restaurant. That will make the final choice one that is easy to use by all parties and will give you a POS platform that gives you a high ROI.

 

1. You Need Proven and Reliable Hardware That Is Well Supported

An important consideration when implementing a tableside ordering system is the hardware. You need compact kiosk screens that do not interfere with the dining experience but are also hardy enough to withstand the inevitable wet, greasy, or sticky fingerprints on the screen. The hardware you choose must be easy to use, have rockstar support, and be easily maintained by your staff. It should also be flexible and mobile, in the event you need to shift tables to adhere to social distancing guidelines.

 


The Apple iPad is a device that checks all of these boxes and more. Apple’s award-winning support ensures a quick and flexible resolution to any issue that arises, and its intuitive interface makes it a win in the eye of the customer. Its reputation as having a highly secure operating system means that the POS app you use will have been fully vetted for security issues, and allows you to use tableside payments while being fully confident in its ability to keep valuable information secure.

 

The iPad is compatible with a wide range of restaurant peripherals. Card readers can be deployed to each table and can be easily connected physically or via Bluetooth. Wireless connectivity allows orders from each table to be sent to the kitchen. This allows the kitchen staff to begin working on each order as it arrives, whether through a wireless kitchen order printer or a kitchen display system (KDS). It will even allow the customer to pick up a printed receipt as they leave the restaurant.

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